At Client Giant, our mission statement is simple: If you have the power to make someone's day, you'd be crazy not to.® In that spirit, we built an elegantly automated solution to make business personal.
In an era where people will forget what you said and forget what you did, they'll never forget the way you made them feel (inspired by Maya Angelou). Experience always wins.
Nearly every product or service has become a commodity. Those who believe their offering alone is strong enough to retain clients are among the most vulnerable.
In a culture where ratings and reviews are requested for every item or service delivered, it's become mindless and less meaningful when a consumer selects 5 stars. What's the name of your last UBER driver?
While most companies stay hyper-focused on marketing, the ones who are really winning are pivoting their stance in ways that demonstrate hospitality.
When someone does something nice for us, we instinctively feel a reflex response and deep-rooted psychological urge to do something nice in return. Very often we may even reciprocate with a gesture far more generous than what we originally received.
Our reach used to be limited to a circle of friends. Now we share on social platforms with unlimited exposure when we're made to feel special.
We will passionately recommend things we LOVE to anyone who will listen, follow-up with them, then experience fulfillment and joy when hearing about their experience.
Real appreciation is not demonstrated through branded trinkets or cheesy, self-serving items. People respond considerably well with authentically thoughtful touches. It's about gift-giving, not advertising.
There is no better feeling than excitement. When we are made to feel special, we want to share it with the world.
In today's world where everyone can share an opinion about a product or service so easily, passive referrals such as “Well, if you need an agent, I can put you in contact with my guy” is not effective.
Think of a great movie, your favorite restaurant, or an amazing resort you've visited. The client experience should be no different. Instead of making a passive suggestion, you're far more likely to say something like "you HAVE to hire my agent!"
It's all about the way you are made to feel. The reason you innately want to share incredible experiences is because you want others to feel the same.